Terms of Use
Radd is supplied by Volta (TRAAC), Cairo, Egypt ("we"). By installing or using the Radd app or console you agree to these terms. If you do not agree, do not use it.
Radd is sold to a business. That business holds the subscription agreement with us; these terms govern your own use of the app. Where the two differ on a commercial point, the subscription agreement wins.
Your business creates your operator account and can suspend or remove it. You may not share your sign-in. Everything sent from your account is treated as sent by you, and your customers will read it as coming from the business.
You must be 18 or over.
Your business pays a subscription, plus the cost of paid messages the platform charges for. Message costs are metered per send, shown in the console, and capped by the monthly limit the business sets. Spend that has been incurred is payable even if a message was not read or a conversation went nowhere — the platform charges us for the send, not for the outcome. There is nothing for you to buy inside the app.
We aim to keep the service running and to warn a customer before planned downtime, but we do not promise uninterrupted availability. We may change or withdraw features. A change that materially reduces what a paying customer receives is notified to that customer in advance under its subscription agreement.
You are responsible for your own device, its operating system, its security and your own data connection. Store and platform rules — Apple's and Google's — also apply to your use of the app.
We may suspend an account immediately where we reasonably believe it is being used unlawfully, is compromised, is putting other customers' data at risk, or is in serious breach of these terms. Where we can, we tell the customer first. A customer may stop using the service at any time; deletion is covered by the privacy policy.
The app, the service, its designs and its databases are ours and remain ours. You get a limited, non-exclusive, non-transferable right to use them while your account is active. Your own data stays yours: we claim no ownership of the records you create, and we do not use them for anything except running the service for you.
The app is provided "as is". To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the app is error-free or that it will meet a purpose we have not agreed in writing.
To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss of data that a customer could reasonably have kept a copy of. Our total liability arising out of or in connection with the service in any twelve-month period is limited to the fees paid for that service in that period.
Nothing here excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or for fraud.
A business customer indemnifies us against claims arising from its own unlawful use of the service, from data it put into the service without a lawful basis, and from its breach of these terms.
These terms are governed by the laws of the Arab Republic of Egypt. The courts of Cairo have exclusive jurisdiction, save that we may seek injunctive relief in any competent court.
We may update these terms. The current version is always at this address, with its effective date at the top. A material change is notified inside the app or by e-mail before it takes effect. Continuing to use the app after that date means you accept the new version.
Volta (TRAAC), Cairo, Egypt — [email protected].