Loqma لقمة — Privacy Policy

Effective 4 September 2026 · Volta (TRAAC), Cairo, Egypt · app.loqma.mobile · العربية

1 · Who operates Loqma

Loqma is published and operated by Volta (TRAAC), Cairo, Egypt ("we", "us"). Contact: [email protected].

This policy covers the Loqma mobile application (iOS and Android, bundle identifier app.loqma.mobile), the Loqma dietitian console, and the service both of them talk to.

2 · What Loqma is

Loqma plans Egyptian meals against a real weekly grocery budget, from a database of local dishes, local portions and observed Cairo prices. It is used two ways: by a person on their own, and by a person whose dietitian put them on her roster. In the second case the dietitian can see that person's plan, weights and adherence — that is the point of the arrangement, and the app says so on the screen where you join a dietitian.

Loqma is not a medical device and does not give medical advice. It is a planning tool. It does not diagnose, treat or monitor any disease. If you are pregnant, diabetic, on dialysis, recovering from an eating disorder, or under treatment for any condition affected by food, follow your doctor and not this app.

3 · Health data — the sensitive part, stated first

Some of what Loqma holds is data concerning health under Egyptian Law 151 of 2018 and its equivalents: your body measurements, your goal, your activity level and what you eat. We treat all of it as sensitive:

It is collected only because you typed it, and only for the plan you asked for.
It is never sold, rented, shared for advertising, or used to train a model.
It is not shared with an insurer, an employer or anyone assessing you.
It is visible to a dietitian only if you are on that dietitian's roster, and only for as long as you are.
You can export it and you can delete it — section 9.

4 · What the app collects

What	Why	Kept
Mobile number, a one-way hash of your password, and your language	To sign you in and to show the app in Arabic or English	While the account is active
Date of birth, sex, height, activity level, goal, household size	These five figures are what a calorie and macronutrient target is calculated from. Without them the plan is a guess	While the account is active
Weekly grocery budget in Egyptian pounds	The constraint the plan is built against — this is the feature the product exists for	While the account is active
Weight and waist measurements, with the date each was taken	To show change over time and to let a dietitian adjust the plan	While the account is active
What you logged eating: the dish, the portion, the quantity, the calories and the time	Adherence. A plan nobody follows is worth nothing, and the log is how both of you can see it	While the account is active
Your plans: the calorie target, the macronutrient split, the budget, each meal, and its cost	The plan itself, and the grocery basket built from it	While the account is active
If you join a dietitian: which dietitian, and the fee payments she records against you — amount in pounds, method, date and her note	So both of you have one honest ledger of what has been paid	Seven years, as commercial records
For a dietitian account: display name, stated professional credentials, and whether we have verified them	So a client can see who is advising her	While the account is active
An offline outbox on your own device, holding a log entry until the network takes it	So a meal logged with no signal is not lost, and a retried entry is stored once and not twice	On your device only, cleared when it syncs

5 · Money

Loqma does not process card payments and never sees a card number. There is no in-app checkout. What the app holds is a record a dietitian types in after money reached her another way — the amount in pounds, the method (InstaPay, Vodafone Cash, cash, or bank transfer), the date and an optional note. That record is a receipt, not a transaction.

If card checkout is added later it will be operated by Paymob, the payment processor, on its own systems: card details would be entered on Paymob's page and would never reach us, and we would hold only the amount, the reference and whether it succeeded. This policy will be updated and published before any such feature is switched on.

6 · What Loqma does not collect

No progress photos. The app refuses to accept one. This is a deliberate decision, enforced in the code and by an automated check, because a body photograph is the single most damaging thing a diet app can lose.
No advertising identifier, no advertising, no data broker, and no third-party advertising or analytics SDK in the app.
No location. No contact list, calendar, SMS or call log.
No Apple Health, no Health Connect, no wearable, no barcode scanning, and no photo food recognition — Loqma reads nothing from any other health app.
No selling, renting or sharing of health data under any circumstances.

7 · Legal basis

Under Egyptian Law 151 of 2018 on the Protection of Personal Data:

Health and body data — your explicit consent, given when you complete the profile, and withdrawable by deleting the data or the account at any time.
Account and sign-in data — necessary to provide the service you asked for.
Fee records — a legal obligation to keep commercial records, and the dietitian's legitimate interest in being paid.
Sharing with a dietitian — your consent, given by joining her roster, and withdrawn by leaving it.

8 · Who else sees it

Your dietitian, if you have one. She sees your profile, your plan, your weights, your adherence and the fee ledger. She does not see anything of any other dietitian's client, and no dietitian sees a client who is not on her own roster.
Our hosting provider, for the servers and the database.
Apple and Google, as the stores that distribute the app.
Nobody else. Not advertisers, not insurers, not employers, not researchers, not data brokers.

Grocery prices in the app are reference prices collected by us, each shown with the date it was taken. They are not personal data and they are not linked to you.

9 · Seeing, exporting and deleting your data

Delete your account and everything in it — write to [email protected] from the number on the account with the word delete in the subject. Your profile, measurements, food log and plans are erased within thirty days and we confirm in writing.
Leave a dietitian without deleting your account: ask her, or write to us. Her access ends; your own data stays yours.
Get a copy of your profile, measurements, log and plans in a machine-readable file: ask at the same address.
What survives a deletion: fee payment records, because commercial law requires them to be kept for seven years. They are reduced to the amount, the method and the date.

10 · How it is protected

Passwords are stored as one-way hashes, unreadable by anyone including us.
Signing out invalidates the session everywhere, so a lost phone is cut off from the account.
Every request is scoped to one client; a query that cannot name a client returns nothing, and a dietitian's access is checked against her own roster on every read.
Traffic is encrypted in transit; access to production data is limited to the people who operate the service.

If a breach affects health data we notify the affected people directly, and the Egyptian authority where the law requires it, without undue delay.

11 · Safety

Loqma refuses to generate a plan below a safe calorie floor and will not chase a goal weight it considers unsafe for your height and age, whoever asks. That refusal is a feature and it cannot be turned off. If you are in treatment for an eating disorder, use this app only with your clinician's agreement.

12 · Children

Loqma is for adults. It is not directed at children and we do not knowingly create accounts for anyone under 18. Diet planning for a child is a clinical matter for a paediatrician, not for a consumer app. If you believe a child has an account, write to us and we will delete it.

13 · How to reach us

Questions about this policy, a request to see, correct, export or delete your data, or a complaint about how Loqma handles it — write to [email protected] and put the word Loqma in the subject line. We answer within thirty days.

Postal and in-person contact: Volta (TRAAC), Cairo, Egypt.

If you are not satisfied with our answer, you may complain to the Egyptian Personal Data Protection Centre established under Law 151 of 2018.

14 · Changes to this policy

If we change what we collect, why we collect it, or who we share it with, we publish the new version at this address and change the effective date at the top. A change that materially widens what we collect is announced inside the app before it takes effect, and — where the law requires consent — asked for rather than assumed. This page is the whole policy; there is no second document.